United States - AgentAssist today announces the launch of its newly redesigned website, built to give organizations a clear, streamlined view of the company’s AI-driven speech analytics and automation platform. The new site highlights AgentAssist’s capabilities, value proposition, and use cases in a clean, intuitive format that reflects the company’s growth and expanding presence across U.S. contact centers.
The website showcases the platform’s full suite of features - including conversation analytics, automated QA, call summarization, case management, sentiment analysis, real-time assist, call classification, customizable analytics, and multilingual transcription support, including Spanish-to-English conversion - presented in a way that makes it easy for visitors to evaluate how AgentAssist can fit into their operations.
“Our new website makes it easier than ever for leaders to understand what AgentAssist offers and how our platform supports their operational goals,” according to the Company. “The site provides a clear view of our capabilities and demonstrates how AgentAssist helps teams improve efficiency, reduce compliance exposure, and extract meaningful insights from their customer interactions.”
The updated site includes dedicated sections for platform features, solutions by business need, company information, and educational resources - giving visitors a structured, easy-to-navigate experience.
With a modern layout, simplified messaging, and clear feature breakdowns, the website serves as an essential resource for organizations exploring how AI-powered analytics, summarization, and automated QA can support their agents and elevate customer interactions.
Highlighted Capabilities Presented on the Website Include:
Conversation Analytics
Industry-grade transcription accuracy and filtering options for insights into intent, sentiment trends, agent groups, and keyword-based analysis.
Automated QA
Customizable QA scorecards that allow supervisors to evaluate interactions consistently and align reviews with internal policies.
Call Summarization
Fast, accurate summaries for calls and text interactions - reducing manual note-taking and improving continuity across teams.
Real-Time Assist
Contextual prompts that support agents during conversations and promote consistency in messaging and procedures.
Sentiment & Intent Analysis
Keyword-based sentiment tracking and intent categorization to help teams understand conversation flow and customer needs.
Case Management & Alerts
Configurable case creation for compliance concerns, escalations, fraud indicators, and other operational triggers.
Custom Analytics & Dashboards
Native reporting tools and customizable dashboards that highlight trends in CX, team performance, and operational behavior.
“Our goal with this website was to simplify the research experience,” the Company said. “Visitors can now easily navigate through our capabilities, understand how AgentAssist fits into their workflow, and schedule a demo with just a few clicks.”
The new website reflects AgentAssist’s continued expansion and positions the company to support contact centers across industries nationwide, including financial services, retail, telecommunications, healthcare, insurance, and BPO operations.
To explore the platform or schedule a personalized demo, visit: https://agentassist.com
About AgentAssist
AgentAssist is a next-generation AI speech analytics platform designed to help contact centers improve efficiency, elevate customer experience, and reduce operational risk. With advanced transcription accuracy, customizable analytics, automated QA, sentiment analysis, and real-time AI support, AgentAssist transforms every customer interaction into actionable insight.
Email: nbandy@us.agentassist.com
Media Contact
Name
AgentAssist
Contact name
Nick Bandy
Contact phone
888-537-0839
Country
United States
Url
https://agentassist.com/